AM
Andrew M
1 reviews | Active since Jul 2015
02 Jul 2015, 13:52
Cancellation Query
I have sent through notice to cancel my contract on 08-01-2015 to customer care cancellation date the 06-04-2015 and MTN is just merrily billing me whenever it arrives and taking debit orders request is to get refunded and contract cancelled
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MTN South Africa's replyOfficial
07 Jul 2015, 11:03Hello Dandrew@24,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that you were advised to send your request after the expiry date for the number to be cancelled and migrated to prepaid. Please may you send a signed letterhead by the company signatory requesting for the number *** to be cancelled and migrated to prepaid and also include the copy of ID. Please send this information to this fax number ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that you were advised to send your request after the expiry date for the number to be cancelled and migrated to prepaid. Please may you send a signed letterhead by the company signatory requesting for the number *** to be cancelled and migrated to prepaid and also include the copy of ID. Please send this information to this fax number ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,
MTN South Africa's reply07 Jul 2015, 11:03
Official
Hello Dandrew@24,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that you were advised to send your request after the expiry date for the number to be cancelled and migrated to prepaid. Please may you send a signed letterhead by the company signatory requesting for the number *** to be cancelled and migrated to prepaid and also include the copy of ID. Please send this information to this fax number ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that you were advised to send your request after the expiry date for the number to be cancelled and migrated to prepaid. Please may you send a signed letterhead by the company signatory requesting for the number *** to be cancelled and migrated to prepaid and also include the copy of ID. Please send this information to this fax number ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,