Cancellation process making me walk away

Throughout my contract term with MTN I was satisfied with what I received. Every month I paid them, and every month I had my data allocation. No issues.

However, trying to now stop the month to month debit orders after the contract term has lapsed is putting a very bad taste in my mouth towards MTN.

- Call center is impossible with waiting times exceeding 1 hour!!!! Then just forcing me to hang up because who knows if there is actually anyone on the other side waiting to take your call. - They do not do in-store cancellations so don't even try this option. - They do not respond to any of your emails. I must admit they did respond once stating they tried to contact me, but couldn't get hold of them since.

I could've have been a happy customer if the cancellations process was better, or rather, existent. I think MTN believes they will win an extra buck or two by keeping people locked in for that additional frustrated month or two, but in the long run they will loose out to their competitors. I myself will not do business with MTN again.

If there is anyone out there, please assist me with cancelling my MTN datacard with number ***.