CANCELLATION PROCEDURE

MTN has left me with a very bitter taste in my mouth, MTN has left me extremely unhappy . I will Never in my life take out an MTN contract if this is what I have to go through just to cxd this contract. I firstly made a call in Aug15 to cxd my contract, the lady who assisted me informed me that the contract would be cxd for the 26-09-2015 and no other debits will go through on the 01-10-15 as I am giving a 30 days notice ***) to my surprise I was debited on the 01-10-15, I called MTN again & the person I spoke to was extremely rude & was speaking to me as if he didn't want to assist me, with my bad luck I never manage to get his name as he CUT THE CALL ON ME! I was really ****ed off with disgusting service.I had to call again, spoke to another person who informed me that there was a cxd put through previously but due to backlog it was not processed, why should I Suffer to cancel my contract,its not my issue to understand that you guys have a backlog, he assure me that someone will call me within 5 days,#***) no one called.I called them on the 21/10/15 to cancel again. contract still nt cxd. no one can help#***.CAN SOMEONE CXD MY DAMN CONTRACT!!!