Cancellation Payment Totally Ignored

<p>I immigrated and have been trying for months to cancel my MTN accounts. Retentions finally sent me the instructions below. I made the payments for both accounts and the accounts have still not been cancelled. I have contacted them a number of times without any response:</p> <p> </p> <p>Account Number: A ********** </p> <p> </p> <p>Thank you for your email.</p> <p>Please find below the estimated early termination fees as of the 2016-11-10</p> <p>Cell Phone Number: ***X</p> <p>Expiry date: 2018-01-12</p> <p> </p> <p>Early Cancellation fee = R 330.30</p> <p> </p> <p>Cell Phone Number: ******</p> <p>Expiry date: 2018-01-12</p> <p> </p> <p>Early Cancellation fee = R 330.30</p> <p>Payment should be made to the below account, prior to the cancellation of the contract. Kindly contact us after 48 hours when payment is reflecting so we can assist with cancellation</p> <p>Absa Bank</p> <p>Account number: ********** 150</p> <p>Branch code: 632005</p> <p>Branch: Sandton</p> <p>Reference Number: Cell Phone Number</p> <p> </p>