1 reviews | Active since Nov 2011
Cancellation on Mtn Contract
<p>I have been trying to cancel my 3G contract since November and I have the instructions to have it cancel to a lady named Alice van der merwe and she said it will be cancelled on the 30/12/2016, and nothing has happened as it is still live and my account was debited again for the full amount, so I need to be reimbursed that amount and the contract cancelled asap, as I am tired of chasing Mtn to have it canceled as it cannot be that difficult.</p>
MTN has still not come back to me, what awesome service?
I can clearly say that i will not recommend it to anyone or even pay them for this service, as i am not using it and it is not cancelled.
MTN has still not come back to me, what awesome service?
I can clearly say that i will not recommend it to anyone or even pay them for this service, as i am not using it and it is not cancelled.
Good day Rizwaan,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your contract has been migrated to prepaid as per our records. Also please note that the amount of R375.84 that was debited 2016-12-31 was for the invoice dated 2016-11-20 seeing as MTN bill sin arrears, meaning that services used in November are paid for in December.
The current outstanding balance on your account is R 373.85 which is for the invoice dated 2016-12-20 which is the last invoice on your account.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Rizwaan,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your contract has been migrated to prepaid as per our records. Also please note that the amount of R375.84 that was debited 2016-12-31 was for the invoice dated 2016-11-20 seeing as MTN bill sin arrears, meaning that services used in November are paid for in December.
The current outstanding balance on your account is R 373.85 which is for the invoice dated 2016-12-20 which is the last invoice on your account.
Kind Regards,
Tshepo M
REQ:***
Best regards,