Cancellation of upgrade

I'm very unhappy with the service this people provide. On the 29th of September I took my cellphone (LG G4) in to MTN Zevenwacht mall for a warranty assessment, the warranty assessment was approved about a week after that i then told the consultant (Rory Payle) I don't want the same handset as it was the second time it gave me problems the first time it was in the 7 day OBF period and it got swapped out for the same device. The consultant then advised me that he's gonna have to request for a cancellation of the upgrade only then i will be able to get a different device. Now I'm without a device for a hole month already. I would like to know how long this normally takes and how far they are with this because I believe this is something the store consultant can not hurry up from there side.<br> <br> This is not a complaint against the store consultant this guy always give me the best service out of all the MTN stores I went to in the past.<br> <br> I just think its unfair for me to pay my monthly installment for a month that I didn't even have a phone.<br> <br> Your prompt response will be appreciated.<br> <br> <br> Regards<br> Shahiem Ely