cancellation of the Wifi

Good day,

I am writing to formally escalate my cancellation request and dispute the continued charges being raised on my account.

I have sent several emails requesting the cancellation of the service, but to date I have not received confirmation that the cancellation has been processed. Despite my repeated requests, I continue to receive invoices, and the outstanding amount continues to increase.

I would like to make it clear that I have not been utilising the service/SIM card since I requested the cancellation. It has now been more than three months since I submitted my cancellation request, and I therefore dispute any charges raised after the date on which the cancellation was requested.

I am also disputing the charges relating to the router. When the service was registered, I was advised that the router was provided free of charge as part of the agreement. I have also requested that the router be collected, as it was delivered to me, but I have not been provided with an arrangement for its collection. I cannot accept being charged for the router when I have made it clear that I am willing to return it and have requested that you arrange collection.