Cancellation of the contract

Item: MTN South Africa
Rating: 2
Author: Sizwe R

Hi My wife Refilwe took a cellphone contract on my behalf. I have been requesting the cellphone contract to be cancelled. I keep paying for airtime that I don't need. I won't be liable for these bills as no one seem to action my request. ***(14/03/2016). It is more than a month since I have requested my number to be converted to prepaid but MTN keeps billing me instead. I have requested this again ***

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Replies (1)

MTN South Africa's replyOfficial

20 Apr 2016, 11:25

Hello Mr S.R,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that as per our records the contract was cancelled and your cell number was migrated to Prepaid on the 19-04-2016.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards,
Zukiswa
REQ:***

MTN South Africa's reply20 Apr 2016, 11:25

Official