1 reviews | Active since Dec 2018
Cancellation of Sim with no reason. Utterly unprofessional.
I have contacted MTN customer service in Atterbury Value Mart regarding my MTN sim that was deactivated. They showed me on screen that it was cancelled but could not tell me why,ccording to them thats the way it is. I am using that sim through Afrihost that recharges it each and every mont by debit order,I have proof of that.
I contacted MTN through their Website and logged a complaint on Monday 26 November 2018. I received a reply that they will contact me within 4 Business hours. After 14 emails I was eventually contacted via Email only to be told I must contact Afrihost as MTN cannot find my number!!! After one year of utelising their network??? I rep**** to their email and they told me to contact MTN customer service by Phone... I find this utterly unprofessional from MTN.Any further steps to claim my number back and reactivate it?
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and provide feedback to you.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and provide feedback to you.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team