JG
Jason G
1 reviews | Active since Jun 2015
08 Jun 2015, 11:13
Cancellation of Sh@relink account
I would like to cancel my MTN Sh@relink account and have been trying to get a hold of anyone at MTN that can help me. I have phone 808 and get transferred around with no one that can help and left waiting on hold for ages!<br> <br> I have tried to contact MTN on your social media account without a response, which has infuriates me even more!<br> <br> I did not authorise for MTN to continue my subscription after last year October, and now I would like to cancel it out right and immediately.
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Replies (1)
MTN South Africa's replyOfficial
15 Jun 2015, 11:51Hello jasonGeld,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note due to the industrial action we are facing there will be a delay response. Kindly be advise that your query has been escalated to the relevant department.
Please rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note due to the industrial action we are facing there will be a delay response. Kindly be advise that your query has been escalated to the relevant department.
Please rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zelephi
REQ:***
MTN South Africa's reply15 Jun 2015, 11:51
Official
Hello jasonGeld,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note due to the industrial action we are facing there will be a delay response. Kindly be advise that your query has been escalated to the relevant department.
Please rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note due to the industrial action we are facing there will be a delay response. Kindly be advise that your query has been escalated to the relevant department.
Please rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zelephi
REQ:***