SS
Shane S
1 reviews | Active since Apr 2015
28 Apr 2015, 12:36
Cancellation of my contract
Hi, I find it very difficult to understand why I have not received a call or feedback regarding my previous complaint 1 month ago!<br> I want to cancel my contract with MTN as their service is the worst I have ever come across. The stores have told me of various ways of cancelling however not one of them have been successful! Whenever I attempt calling the call centre my call is NEVER answered where I spend 30 min minimum on calling or my call is hung up??? I want feedback from you MTN!! I want my contract cancelled with immediate effect!!! Whoever is responsible for customer service in head office, I want a call from you today! I will take this further if this is not resolved immediately!
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MTN South Africa's replyOfficial
11 May 2015, 13:50Hello Shane316,
We are truly sorry for the breakdown in service experienced and for the delayed response to your post.
We've perused your account and see that one of our administrators from our Cancellations Department tried calling you on numerous occasions without any success (Reference numbers: *** & ***).
We can now confirm that the line has been migrated to prepaid and the contract is now cancelled. The last debit will come off on the 1st of June 2015 for your invoice dated the 20th of April 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced and for the delayed response to your post.
We've perused your account and see that one of our administrators from our Cancellations Department tried calling you on numerous occasions without any success (Reference numbers: *** & ***).
We can now confirm that the line has been migrated to prepaid and the contract is now cancelled. The last debit will come off on the 1st of June 2015 for your invoice dated the 20th of April 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply11 May 2015, 13:50
Official
Hello Shane316,
We are truly sorry for the breakdown in service experienced and for the delayed response to your post.
We've perused your account and see that one of our administrators from our Cancellations Department tried calling you on numerous occasions without any success (Reference numbers: *** & ***).
We can now confirm that the line has been migrated to prepaid and the contract is now cancelled. The last debit will come off on the 1st of June 2015 for your invoice dated the 20th of April 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced and for the delayed response to your post.
We've perused your account and see that one of our administrators from our Cancellations Department tried calling you on numerous occasions without any success (Reference numbers: *** & ***).
We can now confirm that the line has been migrated to prepaid and the contract is now cancelled. The last debit will come off on the 1st of June 2015 for your invoice dated the 20th of April 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***