Cancellation of my Cellphone contract

Good day I am in desperate need of your help

Last year around September/ October I called in to request cancellation of my Mtn cellphone contract.

One of your agents advised me that I can cancel after the end date of my contract.

This year on the 4th of October I called in to cancel my contract and one of the agents advised me that cancellation can only be done on Thursday the 6th of January 2022.

I called in on the 6th and the agent I spoke to advised me that there were system glitches/slow response and they will call me back after 4 hours. 4 hours passed and I didn’t get a call back.

Friday the 7th I called back and spoke to an agent by the name Vanessa to cancel my contract she did so and gave me a reference number “ Dear Customer,Your query *** has been opened. Please contact call center if you require more information. Thank you for using MTN. Have a Y'ello day.”

I enquired if my debit order is cancelled and she said she will refer me to the billing department. I spoke to Duduzile and mentioned that she will not be able to see the debit order details I should call after an hour.

Today I called at 10:57 and I spoke to a rude and *********** agent Carmen who couldn’t assist in confirming if my contract is cancelled I asked to speak to a team leader and she gave me to speak to Feline who advised me that my contract was cancelled and I was supposed to call in 30 days prior which I did and mentioned that I am on a month to month contract (which I also didn’t agree to). I emphasised how many times I called and that there is no way I am going to allow MTN to debit my account when I have already cancelled my contract. She referred me to a manager by the name Minikazi who also said the same thing that Feline said and they still DID NOT RESOLVE MY QUERY. The so called manager said she is transferring me to someone else and there is nothing she could do on her side as this was not In her department. She told me how I was not being fair when I said she should get hold of someone who will help me and in her transferring me to someone else they dropped the line.

I called back again 6 times and each time I call no one speaks to me there is a silent gap. I am in disbelief on the level of service that your organization is giving me as I have never not even once defaulted on any payments nor even bothered you with anything. Now when I have to cancel my contract I am being told different stories from *********** individuals. All I want is a formal letter that stipulates that my contract is cancelled and there will not be any debit orders.