Cancellation of MTN contract no. CA*** on cellphone ***

On Saturday 13 June 2020 I signed for a 1 gig Data contract with Katlego at the MTN Atterbury Value Mart, Faerie Glen, Pretoria.

I clearly stated that overall I was happy with the benefits on Pre Paid, but was tired of continually buying data. I was using the tariff on Prepaid whereby I paid for 3 minutes, and could talk for up to 1 hour free MTN to MTN. This option I used often to phone four family members.

After a phonecall to my son of 32min 49sec costing me R65.74 on 17 June - on Thursday 18 June 2020 I went MTN Atterbury branch to request them to correct the mistaken charges, only then was I informed that I would have to pay R2.10 per minute when having a data contract. R2.10 per minute, regardless.

After much debate I gave a hand written notice to cancel the data contract because I could no longer get the benefits I had previously on Pre-paid. I was never informed that I would be paying R2.10 per minute once I had a data contract. Also I have subsequently noticed that I'm paying 51c for each missed call I make.

After many phone calls to MTN including the Retention Dept. and two visits to the same branch, on Friday 3 July I once again went to the Atterbury Value Mart MTN branch where I was told by an MTN employee named Ruben (who was giving training on the new system) that he would personally help to cancel my contract, as the MTN system was unable to cancel a contract.

On Friday 17 July once again going to the Atterbury branch, the manager named Patrick showed me an email from a Michelle Meyer informing him that no progress has been made regarding the cancellation of the contract. He then proceeded to inform me that I was just wasting my time to try and cancel this contract as it would not be cancelled.