Cancellation of MTN contract

In July 2020 I sent a mail to the MTN Customer Care center requesting that my cellphone contract be cancelled. The agent wrote back and indicated that I had not followed proper channels and directed my request internally. I received a reference number: ***.

An agent then contacted me again months later indicating that they required my personal details and pin to be able to process the cancellation. I sent this back and have not received any feedback yet. The cancellation has still not been processed and the monthly deductions are still being made from my account.

I provided 30 days notice of my cancellation. Months have passed and the contract has still not been cancelled. I have since left the country and am not using the number any longer.

MTN, please cancel the contract and pay the money that they deducted from my account.

Please also see enquiry *** and ***.

Thank you, Heidi