Cancellation of MTN contract

I wanted to upgrade my contract on the 10th of March 2017 with a laptop special that MTN had (Lenovo for approximately R460 a month), this laptop was, however, not in stock. I asked the store (MTN Lichtenburg) to contact me once the laptop is in stock again. To date no call has been received from them. During the last couple of months I have received quite a few calls from MNT customer sales center (I assume) telling me that I am due for an upgrade. I have mentioned to them each and every time that I am waiting for MTN to get stock on the Lenovo laptop whereafter whoever contacted me promised to phone me back (which needles to say never happened), every time someone different phoned me to remind me that I am due for a upgrade.

During May 2017 I contacted the 808 number of MTN and spoke to Kreason. I asked him to upgrade my contract without a handset or computer. He offered me the 5G and 350 anytime minutes contract a month for (I think) R469 a month. I asked him if I should switch my phone off for the data and minutes to load and he said it was not necessary. Reference for this upgrade: UV **********

A week later no data or minutes was loaded on my contract and I phoned the 808 number again. I spoke to a lady who advised me that the data and minutes will only be loaded on the 27th of the month. I explained to her that I upgraded my contract the previous week and why did the gentleman not tell me that I had to wait until the 27th. She said she didn't know why.

On the 27th of May 2017 my contract was credited with the same old data, minutes and sms' for the month (that I had on my old contract).

I am very disappointed with the service that I received from MTN seeing that I have been a customer of MTN for more than 10+ years.

I have accepted a contract with a different cellular network and wanted them to migrate my cell number (as I cannot afford to loose my number) to their network. I was informed that MTN had told them that the number does not belong to me which is strange as I have this number for more than 10 years. I was forced to accept a new number.

On 19 June 2017 I send an e-mail to MTN requesting them to cancel my contract (Reference received back from them # ********** 2), to date no response. My phone still gets credited with the same (OLD) minutes and data. On 29 August 2017 I forwarded an e-mail to MTN again (Reference # ********** 5), to date no response. This morning, 12 September 2017, I received a call from a Private Number, the gentleman tells me he is from MTN and I am due for an upgrade. When I interrupted him and tried to explain my problem with MTN he cut the call.

I would like to change my number from a contract to pre-paid (so that I don't loose my number). It seems that MTN couldn't care less about their customers. I can unfortunately not stop my debit order at the bank as my daughters contract is linked to my contract and MTN debits one amount every month.