PK
Pieter K
1 reviews | Active since Nov 2015
08 Nov 2015, 22:23
cancellation of insurance
good day<br> I would like to log an complain regarding bad service at mtn matlosana mall. I were there 5 months back more than twice a day to ask then regarding my cancellation of my phone insurance and everytime i went there they tell me a soppy storie that they cant access the guys emails or that you guys dont answer there email.. So i would like to know where is you service going? Are this problem going to get solved or must i cancel everthing from you guys
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MTN South Africa's replyOfficial
09 Nov 2015, 09:20Hello pieter kuhn,
Thank you for your Post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your Post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply09 Nov 2015, 09:20
Official
Hello pieter kuhn,
Thank you for your Post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your Post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***