CANCELLATION OF DATA CONTRACT - ***

I entered into a 6 months data contract on the 24th March 2021. At the end of August 2021/beginning of September 2021, I approached MTN at Mall of Africa to put my intension to cancel the contract when it lapses on 24th September. I was told to phone customer services of which I did. I was assisted by a lady by the name of Grace Seweya. She first told me the contract is for 24 months of which I argued that MTN in Mall of Africa told me it was indeed 6 months and even the price I was paying is higher than that of 24 months. She promised it was going to be resolved sooner as she was waiting for branch to send her the contract. Two weeks passed and no response from her I had to phone again and she apologized that she was away. She promised she would escalate to her Manager/Supervisor. Days went by and I had to go back to Mall of Africa to seek for the copy of the contract and I had to send it to her and she said her Manager is to approve the cancellation. Yesterday the 27th September I sent another e-mail to her and I have not received a response and I am not sure if this matter is closed or not and that I am still to be charged for October 2021 month. This is very unprofessional and taking customers for a ride.