Cancellation of contracts and insurance.

This is THOUSANDS OF RANDS that we have to carry as a financial loss. I DEMAND A FULL REFUND FROM MTN AND REPLACEMENTS OF THESE TWO HANSETS.<br> In September 2015, my Father and I went to the MTN Shop in Checkers, Klerksdorp to upgrade 2 of the business tablet contracts and cancelled the rest of the contracts. Marcel Horwath was the person helping us.*First of all, these three upgrades and cancellations took more than 2 hours! I sat in that MTN store for half of a day, the whole afternoon! In January 2016 I took a look at the business bank statements and went back to that MNT shop. Louise de Kock helped me. She told me that the other contracts have not been cancelled. I turned around and went to Marcel and asked him why those contracts are not cancelled. First he looked very confused and then said that he only did the upgrades and not the cancellations and the other guy (not working there any more) must have done the cancellations. He is lying because Marcel was the only person in September 2015 that helped us. And then after that Marcel told Louise that I took more than two weeks to bring my Father's ID, which is also a lei because I left that store just passed 5pm that afternoon,