CJHvdM
Casper Jan Hendrik van der Merwe
1 reviews | Active since Dec 2013
02 Dec 2015, 13:35
Cancellation of contracts
I requested that my 3 contracts must be cancelled on the 23 October on which I had a respond that it will be attended to whith a Referance number ***2.They deducted the money at the end of October and I asked them why the contracts wasn't cancelled but I had no response.On the 17 November I asked for confirmation that the contracts was cancelled with no response and the money was deducted from my account at the end of November.The tel numbers is as following<br> ***<br> ***<br> ***<br>
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MTN South Africa's replyOfficial
03 Dec 2015, 09:39Hello casvdm,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please can you assist us with the company letterhead with authorized signature and ID copy attached to cancel the contacts for you.
Please fax to me ***, once received we will CANCEL and pass any credits due to the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please can you assist us with the company letterhead with authorized signature and ID copy attached to cancel the contacts for you.
Please fax to me ***, once received we will CANCEL and pass any credits due to the account.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply03 Dec 2015, 09:39
Official
Hello casvdm,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please can you assist us with the company letterhead with authorized signature and ID copy attached to cancel the contacts for you.
Please fax to me ***, once received we will CANCEL and pass any credits due to the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please can you assist us with the company letterhead with authorized signature and ID copy attached to cancel the contacts for you.
Please fax to me ***, once received we will CANCEL and pass any credits due to the account.
Kind Regards,
Alice van der Merwe
***