Cancellation of Contract Troubles

I cancelled my contract ***) on the 19th of October 2015 because it was the end of my contract period. I phoned the call centre and they told me that it would take 24h for the number to be migrated to prepaid.<br> <br> After numerous phone calls and speaking to different people the contract is still active today the 3rd November 2015.. I phoned today and they told me that it would take 30days for the contract to be cancelled and the number to be migrated to prepaid . I do have reference numbers also (***, ***, ***, ***1, ***, ***)<br> <br> I don't know what to do now. No one at the call centre can help. All they say is that all they can do is just to escalate the matter to the cancellation department. <br> <br> I have no words for the service that I received. I am totally and utterly appalled<br> <br>