KR
Karishma R

1 reviews | Active since Nov 2015

04 Dec 2015, 10:50

Cancellation of Contract/Theft

REQ:*** - I HAVE NOT RECEIVED A RESPONSE TO THIS COMPLAINT. I FAX PROOF TO TIM!!! NO RESPONSE RECEIVED FROM TIM. A GLOBAL TELECOMMUNICATIONS COMPANY USES FAX. THIS IS PATHETIC!!!<br> <br> THE BELOW IS MY ATTEMPT TO CANCEL A CONTRACT WITH MTN AND THEY ARE STILL DEDUCTING MONEY FROM MY ACCOUNT!!!<br> <br> I called into the call centre Monday 02 November 2015 to confirm the reason that MTN was *****ing money out of my account when I had cancelled all services with them only to be told that the contract that I had requested to be cancelled in August 2015, call REF NO ***, had not been cancelled!!!<br> <br> I have been trying to cancel this contact from June 2015 and due to MTN's incompetence it has become the most the excruciating exercise I have ever done. I laid a complaint in August 2015, REF ***, which to date has not been responded to.<br> I just want to make it clear that MTN is NOT AUTHORISED TO DEDUCT ANOTHER CENT FROM MY ACCOUNT. <br> This is what I require:<br> - My account to be cancelled!!!!<br> - For August, September, October and November 2015 payments to be refunded to be<br> - For MTN to remove all my information off their database<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply07 Dec 2015, 15:57
Official
Hello KarishmaR28,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that your account has been cancelled and a request for credit of the amount generated has been sent for approval. We assure you that we will no longer attempt to debit as we have removed the account off a debit order.

Be assured that it is not our intention to displease you.

Kind Regards
Itumeleng
REQ:***