CANCELLATION OF CONTRACT - STILL BEING BILLED

<p>ON 29 JANUARY 2016 WE WROTE A LETTER TO MTN TO INFORM THEM TO TERMINATE OUR CONTRACT. ON 14 MARCH 2016 WE WROTE THE 2ND LETTER TO TERMINATE THE CONTRACT AFTER THE FIRST LETTER AND THE CONTRACT WAS NOT TERMINATED. ON 4 OCTOBER 2016 WE WROTE THE 3RD LETTER TO NO AVAIL. ON 4 OCTOBER 2016 MTN SENT US AN EMAIL WITH A REFERENCE NUMBER BUT STILL NO TERMINATION OF CONTRACT. ON 5 OCTOBER 2016 THEY SENT US AN EMAIL TO SAY THAT THE CONTRACT WAS TERMINATED AND WE WILL RECEIVE A CREDIT ON OUR ACCOUNT FOR THE MONTHS THAT WE HAD TO PAY SINCE OUR INITIAL REQUEST IN JANUARY 2016. THIS CONTRACT WAS NOW ON PRE-PAID - SO THEY SAID. AS AT TODAY 24 MARCH 2017 WE ARE STILL RECEIVING BILLS EVERY MONTH DEBITED TO OUR BANK ACCOUNT AS THIS IS NOT CANCELLED ......................................................</p>