TM
Thabile M

1 reviews | Active since Dec 2010

09 Jul 2015, 21:18

Cancellation of Contract Please

I just want to respond to MTN by saying I AM FED UP with their ****** nonsense and I am cancelling my contract. Now all these people are making me feel as if I am mad by saying the data was used by myself which I still maintain I did not. When I go onto data usage there is a period that is restricted that does not allow me to see what data was used for. And this Wenzile has the ****** guts to tell me about network engineers said the data was used. When I spoke to one of the network engineers that I know personally he agreed with me there is a problem and actually encouraged my cancellation. Its very amazing what MTN does to its loyal clients. If someone can actuaLly do some introspectio to see that I am not the only MTN client that has been having this problem but yeah its still the clients fault. Thank for such a BULL service. MAD MAD MAD!!!!!! I still pay though for God knows what!!! I had said I wanted someone frm MTN to phone me

0
Replies (1)
MTN South Africa
MTN South Africa's reply31 Jul 2015, 08:49
Official
Hello Thaby,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that this matter has been investigated by our technical team, according to our records, the usage as valid as this was internet usage.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
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