Cancellation Of Contract not honored

Good day,

I app**** for a contract online this was for 2 Huawei P9 lites. On receiving my contract, the handsets booked out were 2 x Huawei P8 Lite's. I managed to speak to the consultant who assisted me with the application and she assured me that the contract would be cancelled. On Monday 25th I received a notification that my number had been ported and I needed to RICA my sim card. I went to the store this morning to do this and was informed that the contracts has been activated. We tried calling the Online department but was just put on hold for an hour. If the contract was not cancelled , why then was my devices not delivered as scheduled on Thursday 21 September. I am now stuck with a contract which was supposed to be cancelled and in addition to that my number does not work. This is pathetic.