ZH
Zainab H
1 reviews | Active since Jan 2013
09 Jul 2015, 11:19
Cancellation of contract not going through
I have called in numerous times to the call centre on 808 and have cancelled my contract yet the number is still on contract. This is highly frustrating since we have to wait a whole hour with the high call volumes MTN is experiencing. I will recommend porting my numbers to different networks since MTN now has poor service. I am pulling my simcard out for now,.<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
22 Jul 2015, 11:03Hello ZainabAttia,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your line has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your line has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards,
Bronwyn
REQ:***
MTN South Africa's reply22 Jul 2015, 11:03
Official
Hello ZainabAttia,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your line has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your line has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards,
Bronwyn
REQ:***