1 reviews | Active since Jan 2016
Cancellation of contract ignored completely!
<p>On 10/08/2016 i sent a request to MTN to cancel my contract which ends on 22/08/2016. On 12/08/2016 i received a reply saying "I have set a reminder to migrate the number to prepaid on 23/08/2016". Yesterday i received an sms stating that my account will be debited, so i immediately went to my closest store to find out what the problem is because i was contacted so many times about my upgrade and i told them i will not be renewing my contract as i just had a baby and every cent counts in this time. Is that putting the customer first or disrespecting your support? When TCF comes into effect MTN will be in for a huge shake up. The consultant told me that my contract was still active and that it was not cancelled.</p> <p> </p> <p>I know so many people who this has happened to before and if all of them laid a complaint like i am doing now, maybe MTN would change their ways of doing business. I woke in the client services industry and i take pride in my work to ensure that the consumer feels proud to be a client of our company. Right now i am so angry i chose MTN to give 24 months of my hard earned money and i will be moving to another network as soon as this mess is sorted out.</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the number has been migrated to prepaid on 2016-09-29 and a request for late cancellation for the invoice dated 2016-09-13 has been logged, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the number has been migrated to prepaid on 2016-09-29 and a request for late cancellation for the invoice dated 2016-09-13 has been logged, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for migrating my number. On Saturday 1 October i was debited for R430!! Why am i still being debited! I went to a branch and they said the amount will be credited but nothing yet.
Please sort this out today and refund me immediately. I am absolutely fed up with this now. I expect a phone call today with an apology for the inconvenience caused and confirmation that payment will be made to me today! I expect to be compensated for unnecessary bank charges incurred by this false debit.
I look forward to hearing from you by close of business today.
Thank you for migrating my number. On Saturday 1 October i was debited for R430!! Why am i still being debited! I went to a branch and they said the amount will be credited but nothing yet.
Please sort this out today and refund me immediately. I am absolutely fed up with this now. I expect a phone call today with an apology for the inconvenience caused and confirmation that payment will be made to me today! I expect to be compensated for unnecessary bank charges incurred by this false debit.
I look forward to hearing from you by close of business today.
Yesterday after calling to MTN's useless call centre I was ensured that the R430 that was false debited from my account would be paid pack to me. The consultant said it would take 5 working days. At the time i was just relieved that I even managed for to acknowledge their mistake and finally credit my money back to me. This morning I realised that I have been lenient by letting them take their time to pay back my money. I called in to find out how far the case was and the consultant told me that no request for a payment was logged!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
How is this company not being fined for this type of pathetic service! To date I have not received one reply or phone call regarding this query. What is the use of a complaints department then? I have threatened to go to the papers with this complaint and will do so if MTN does not act on this. I don't care if it is just R430. I am more concerned about the principle and how loyal customers are being treated. No family member of mine will trust MTN after I am done spreading the word.
FIX THIS TODAY!!!!!!!!!!!!!!!!!!!!
Yesterday after calling to MTN's useless call centre I was ensured that the R430 that was false debited from my account would be paid pack to me. The consultant said it would take 5 working days. At the time i was just relieved that I even managed for to acknowledge their mistake and finally credit my money back to me. This morning I realised that I have been lenient by letting them take their time to pay back my money. I called in to find out how far the case was and the consultant told me that no request for a payment was logged!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
How is this company not being fined for this type of pathetic service! To date I have not received one reply or phone call regarding this query. What is the use of a complaints department then? I have threatened to go to the papers with this complaint and will do so if MTN does not act on this. I don't care if it is just R430. I am more concerned about the principle and how loyal customers are being treated. No family member of mine will trust MTN after I am done spreading the word.
FIX THIS TODAY!!!!!!!!!!!!!!!!!!!!