Cancellation of Contract costing R5000 as a result of inadiquitely informed staff.

In February I cancelled a Contract with MTN and paid a cancellation fee everytime I phoned or went to an MTN store they told me that I had to pay a cancellation fee. In total I have now paid R5000 in cancelation fees so that my phone number would remain connected. It took them 11 months to cancel this number as not one of the many people that I dealt with both on the phone and in store told me that the account was always in arrears and that is why they were unable to cancel the contract. I am now waiting for this R5000 to be returned. According to the CPA you are allowed to give one months notice. What ever you do, do not take out a contract with MTN or Telkom. Both if them are a night mare to deal with.