CANCELLATION OF CONTRACT AT MTN IMPOSSIBLE, WHY?!!!

<p>On the 15 March 2017 my MTN contract expire. On the 1ste of February I already send a letter through to their: ********** e-mail address and hand delivered the letter to MTN: Wonderboom junction.</p> <p>On the 3 February 2017 I send an e-mail to inform MTN Customer care that I cancelled my contract, Reference number ********** 6.</p> <p>On 5 February 2017 I send an e-mail to inform MTN Customer care that I cancelled my contract, Reference number to ********** 2.</p> <p> </p> <p>My mistake I though that it was sorted out and didn't do any follow-ups. Yesterday, 24 May 2017, a consultant Verisha from MTN phoned me regarding my contract, I informed him but I do not have a contract with MTN anymore, and he informed me that my contract is still open with MTN on the system.</p> <p> </p> <p>Now I cannot believe after numerous e-mails my contract is still open and not cancelled, how is that possible?</p> <p>Because of incompetence I am, most probably owing MTN money for a service that I didn't got, because they couldn't cancel my contract when I requested them, in a more then fair time.</p> <p>This is unacceptable!!</p>