BP
Bradly P
1 reviews | Active since Mar 2013
11 Apr 2016, 10:14
Cancellation of contract and move to prepaid
I have logged numerous queries to cancel contract *** and move it to prepaid as its now past its 24month period. iv gotten references ***, ***, ***, and finally today ***. Today I am told it will now take 7-10 business days to complete. What NONSENSE, I gave more than a months notice and now I must wait 7-10 days so that you can bill me on the 20th for another month's subscription!!!! I demand that this request is actioned today still and my positive airtime of R123.16 is transferred accordingly to pepaid as well. Please call me on ***
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MTN South Africa's replyOfficial
11 Apr 2016, 18:58Hello bradlyp,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply11 Apr 2016, 18:58
Official
Hello bradlyp,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***