IN
Ignus N
1 reviews | Active since Jul 2014
04 Jul 2015, 13:04
Cancellation of contract and credit transfer
Good day, I have taken out a third party contract with mtn on the uncapped 3g lite ****le about 2 years ago, i am the full time user of this device, however the contract could not be placed on my name as i am a student. The contract period ended and i cancelled the contract successfully. however the supervisor that was dealing with my cancellation told me to contact her on the 13th of may to complete the whole process as there were still credit remaining on the account that i need to pay back to the contract owner. Till this day she never answered a call, or rep**** to any of my e mails. MTN service is ************* and pathetic to say the least! *** credit to be checked...
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MTN South Africa's replyOfficial
06 Jul 2015, 11:04Hello ignus93,
We are truly sorry for the breakdown in service and for the delay with the matter being resolved.
Due to the industrial action we've been facing, some of our employees have not been in the office to resolve customer complaints/issues.
We've now perused your account and see that the credit of R300.00 is still available on the account. We've logged a request with our Banking Department and requested that it be credited into the registered account holders banking account. The reference number for the request logged is REQ:***.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the delay with the matter being resolved.
Due to the industrial action we've been facing, some of our employees have not been in the office to resolve customer complaints/issues.
We've now perused your account and see that the credit of R300.00 is still available on the account. We've logged a request with our Banking Department and requested that it be credited into the registered account holders banking account. The reference number for the request logged is REQ:***.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply06 Jul 2015, 11:04
Official
Hello ignus93,
We are truly sorry for the breakdown in service and for the delay with the matter being resolved.
Due to the industrial action we've been facing, some of our employees have not been in the office to resolve customer complaints/issues.
We've now perused your account and see that the credit of R300.00 is still available on the account. We've logged a request with our Banking Department and requested that it be credited into the registered account holders banking account. The reference number for the request logged is REQ:***.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the delay with the matter being resolved.
Due to the industrial action we've been facing, some of our employees have not been in the office to resolve customer complaints/issues.
We've now perused your account and see that the credit of R300.00 is still available on the account. We've logged a request with our Banking Department and requested that it be credited into the registered account holders banking account. The reference number for the request logged is REQ:***.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***