Cancellation of Contract

<p>My girlfriends MTN contract was coming to an end, so we decided to go into a MTN branch at Selcourt Towers (only later on to move to Springs mall) where we were informed for cancellations, we needed to phone MTN customer care on 808 from a MTN phone. We then contacted MTN to find out as to when the cancellation date would be and were informed that the contracts expire on the 28th February 2017, to which we had to give 30 days notice. Come the 28th January 2017, we contacted MTN to cancel the 2 cellular numbers and spoke to Thabo and got given a reference number # ********** 24,who also informed us that the last debit order would be the end of February me. Come the 30th April, we did a follow up and spoke to Tashin as we notice that the debit order was still been deducted, who informed us that Thabo did not submit the cancellation and that she would look into it and get back to us. After not hearing anything we contacted MTN again and spoke to Kabelo, who then informed us that Tashin only cancelled one number and would get Revotta to contact us regarding an update, reference number # ********** 80. Upon no one contacting us back, to inform us of any progress. We decided to contact MTN once more and spoke to Agnes to which we were told that both the numbers were cancelled and converted to prepaid. When inquiring as to why the debit order was still going off, she could not understand and once again she informed us that she would get someone to contact us back reference # ********** 07. Come as of the 28th July when contacting MTN again to resolve this matter, we spoke with Valecia, who informed is that there is still an outstanding amount owing due to come off at the end of July, when asking as to why there is a debit order still coming off even though both the numbers have been cancelled, she informed that from the beginning we should of got transferred to the retentions department to which they would of assisted on the matter. When informing her of all the trouble that we have been having regarding the cancellation and that we don't see if fair that we should pay the outstanding amount, she became arrogant and said that we are liable. When asking to speak to a superior, she informed us that her line was constantly busy and that she would get her to contact us back. When asking as to whom will be contacting us back, we were given the name Natima and given a reference number of # ********** 42 </p> <p>Now the question one has to ask themselves, what is this world coming to? When dealing with such a big company, one would expect to get good service except it's like dealing with kids in a creche whereby everyone is passing the buck and blaming this one and that one. The worst of it is that they do not care about the customer and only about the money. Is MTN that blinded to customer service and do they know what is customer service? </p> <p>I do not see fit as to why we have to pay the outstanding balance as if everyone did their job from the beginning we would not be in this situation and would not have to go through the various channels</p>