1 reviews | Active since Nov 2010
Cancellation of Contract
<p>I have tried 3 times to cancel my MTN account after my 24 month contract expired, this is now 5 months later with no luck! every single time they say my account is in arrears and every time I pay the money owed even I have not used the phone once in the last 12 months but still every month they try to debit my account, even after several emails to every body I have dealt with at MTN witn NO luck every mail return saying " we can not cancell your account you owe money first pay then we cancel" what a joke, what bad service!!!</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your account has been cancelled and your number was migrated to prepaid on the 14th December.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your account has been cancelled and your number was migrated to prepaid on the 14th December.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie