Cancellation of Contract
On the 9th of December, I called MTN to cancel my other contract cause I don't use it. Till today they still deduct money from my bank account. When I call them on this number(***) they tell me they are sending an email to the cancelation department and ask that department to refund my money . I got two reference numbers for my calls but still they don't cancel the contract. My number for the contract that I want to cancel is ***. My two reference numbers are *** and ***
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MTN South Africa's replyOfficial
31 Mar 2016, 17:55Hello mjimbo,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply31 Mar 2016, 17:55
Official
Hello mjimbo,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
's updateReviewer Update
05 May 2016, 08:10Hello
From my previous report, this is what happened: only the cancelation department called me and the refund department never called me. I'm still waiting for them to tell me if they are going to refund me or not.
's update05 May 2016, 08:10
Reviewer Update
Hello
From my previous report, this is what happened: only the cancelation department called me and the refund department never called me. I'm still waiting for them to tell me if they are going to refund me or not.