OT
Obakeng T
1 reviews | Active since May 2011
04 Mar 2016, 07:56
Cancellation of contract
To who it may concern,<br> <br> I have been trying to cancel my MTN contract and I emailed the retentions team on the 22 Feb 2016, it takes them 4 days to reply to emails, I would like this issue to be resolved asap as this is not good service. I requested them a cancellation quote and I am still waiting for this.<br> <br> <br> Kind regards,<br> OB Thole
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MTN South Africa's replyOfficial
04 Mar 2016, 10:30Hello kamikazi,
Thank you for bringing this to our attention.
Kindly be advised that I have sent you an email which advises about the Early termination fees. The matter has also been escalated to the management team of our Cancellation department for urgent assistance.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention.
Kindly be advised that I have sent you an email which advises about the Early termination fees. The matter has also been escalated to the management team of our Cancellation department for urgent assistance.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply04 Mar 2016, 10:30
Official
Hello kamikazi,
Thank you for bringing this to our attention.
Kindly be advised that I have sent you an email which advises about the Early termination fees. The matter has also been escalated to the management team of our Cancellation department for urgent assistance.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention.
Kindly be advised that I have sent you an email which advises about the Early termination fees. The matter has also been escalated to the management team of our Cancellation department for urgent assistance.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***