1 reviews | Active since Jul 2012
Cancellation of contract
On the 5th of January 2016, I went to a branch of MTN to cancel my contract. The assist informed me that I need to give a 30day notes. Which I did (Ref. #***) Subscriber Contract Sequence Number A***, Subscriber's existing cell phone (\MSISDN\" )number: ***.<br> On the 5th of February 2016, I went back to the same branch to find out if the contract was cancelled. I then the assistant inform me NO! But that she will send an email requesting for escalation on my requested. On the 6th of February 2016 once again I went to the branch, spoke to an other assistant, she confirm that the contract is still not been cancelled!<br> Today is the 10th of February and still no word of MTN saying the contract has been cancelled. "
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note your number have been migrated to prepaid on the 08/02/2016 as per you requested and there is outstanding amount of R 6.68 that needs to be paid.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note your number have been migrated to prepaid on the 08/02/2016 as per you requested and there is outstanding amount of R 6.68 that needs to be paid.
warm regards
mike
REQ:***