Cancellation of contract

Dear MTN,<br> It is unfortunate that we have to resort to filing complaints about your service here in order to get a response, but I can only phone your call center so many times and be made the same promise before realizing that there will be no action on your part to actually cancel my contract (which ended during December 2015). I visited your Cresta branch twice and lodged calls to convert my contract to pay-as-you-go on 11 January 2016, I was assured this would take 72 hours. It is now more than 2 weeks later and I am depleting out of bundle rates as I was told not to load new data as I would lose everything when my contract converts. To date I have had no response and received no communication after I was ensured this matter would be escalated and resolved. I expect to be refunded for the additional charges as a result of the failure on your part to honour your commitment - this is a breach of contract on your part and a misuse of your power as the service provider.<br> Call center ref no *** and no ***.