SP
Senzo P
1 reviews | Active since Dec 2011
13 Jan 2016, 08:09
Cancellation of Contract
I cancelled my contract in October but my account is still being debited. I've called and also sent an email and was told that the problem will be rectified. This was early December. Come end of December, I'm debited once again. Can someone please help.<br> <br> If I'm not mistaken, this sounds like the same problem Nigeria was having with MTN. Failing to cancel contracts as requested.
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MTN South Africa's replyOfficial
13 Jan 2016, 17:43Hello psenzo,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the number *** has been migrated to prepaid as per you requested and credit of R -335.49 will be passed into your bank account within 5 to 7 days for late cancellation.
warm regards
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the number *** has been migrated to prepaid as per you requested and credit of R -335.49 will be passed into your bank account within 5 to 7 days for late cancellation.
warm regards
mike
MTN South Africa's reply13 Jan 2016, 17:43
Official
Hello psenzo,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the number *** has been migrated to prepaid as per you requested and credit of R -335.49 will be passed into your bank account within 5 to 7 days for late cancellation.
warm regards
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the number *** has been migrated to prepaid as per you requested and credit of R -335.49 will be passed into your bank account within 5 to 7 days for late cancellation.
warm regards
mike