Cancellation of contract

Refer below response:<br> <br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. <br> <br> Kindly note that the matter has been referred to the management team of our Cancellation division for urgent attention. They will investigate and revert to you with feedback and a way forward.<br> <br> Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.<br> <br> Regards<br> Nompumelelo<br> REQ:*** <br> <br> That response was received on the 2nd January 2016. Since then i have not received any feedback and my contract has not been terminated.<br> <br> Honestly, how long does it take to switch over to prepaid. The last day of my contract was the 18th December 2015. This is bordering on ridiculous now.<br>