LM
Lisbeth M
1 reviews | Active since Jan 2014
12 Jan 2016, 10:05
cancellation of contract
I would like to put a formal complain regarding the cancellation of my contract on number ***.Yesterday I phoned mtn and the consultant informed me that the contract is not yet cancelled it is still pending even though I have phoned to request the cancellation months ago mtn still continues to deduct my money.<br> <br> this is unacceptable and I further request that mtn refund my money.
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MTN South Africa's replyOfficial
12 Jan 2016, 22:29Hello lizzyml,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the matter have been escalated to retentions for the number *** to be migrated to prepaid as per your request
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the matter have been escalated to retentions for the number *** to be migrated to prepaid as per your request
warm regards
mike
REQ:***
MTN South Africa's reply12 Jan 2016, 22:29
Official
Hello lizzyml,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the matter have been escalated to retentions for the number *** to be migrated to prepaid as per your request
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the matter have been escalated to retentions for the number *** to be migrated to prepaid as per your request
warm regards
mike
REQ:***