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Paul M
1 reviews | Active since Dec 2015
09 Dec 2015, 13:41
cancellation of contract
After I took a contract with mobile plus in september 2015,I was given 14 days to cancel the contract if I'm not interested or happy with it. So I called them to cancell everything but end of september 2015 they tried to debit but there was no money in my account and they debited again in October & November thr amount of R39. I called them to cancel the debit order on 09-12-2015. They say since it bounced in september but my account has being debited twice in October and November 2015. Please assist me
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MTN South Africa's replyOfficial
15 Dec 2015, 12:07Hello Paul Tshepo,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised with your ID number we do pick up you had a account with MTN A***, this contract has been cancelled and the last debit order for this account requested was for February 2010-2-2015 we do not pick up any other debit orders for September 2015. Plese assist us with the correct cell number where the deductions did take place.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised with your ID number we do pick up you had a account with MTN A***, this contract has been cancelled and the last debit order for this account requested was for February 2010-2-2015 we do not pick up any other debit orders for September 2015. Plese assist us with the correct cell number where the deductions did take place.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply15 Dec 2015, 12:07
Official
Hello Paul Tshepo,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised with your ID number we do pick up you had a account with MTN A***, this contract has been cancelled and the last debit order for this account requested was for February 2010-2-2015 we do not pick up any other debit orders for September 2015. Plese assist us with the correct cell number where the deductions did take place.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised with your ID number we do pick up you had a account with MTN A***, this contract has been cancelled and the last debit order for this account requested was for February 2010-2-2015 we do not pick up any other debit orders for September 2015. Plese assist us with the correct cell number where the deductions did take place.
Kind Regards,
Alice van der Merwe
***