OS
Olwethu S
1 reviews | Active since Dec 2015
01 Dec 2015, 08:32
cancellation of contract
My name is Olwethu Sibeko not a happy customer at all I have been trying to cancell my contract since July and I have been billed 3mths and I want my money back I reported this and all I get is promises that yes mam it will be sorted for you and nothing is happening I am now fed up of mtn they must just cancell this as they people in their call centre then give different information misleading people. I'm really fed up of this.
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MTN South Africa's replyOfficial
01 Dec 2015, 21:23Hello lozasibeko@87,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Your line was migrated to prepaid on 2015-10-22 and your invoices closed on the 20th of every month. We bill a month in areas meaning that in October we collected the R155 for the invoice date 2015-09-20 and in November we collected the last R155 for the invoice date 2015-10-20.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Your line was migrated to prepaid on 2015-10-22 and your invoices closed on the 20th of every month. We bill a month in areas meaning that in October we collected the R155 for the invoice date 2015-09-20 and in November we collected the last R155 for the invoice date 2015-10-20.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply01 Dec 2015, 21:23
Official
Hello lozasibeko@87,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Your line was migrated to prepaid on 2015-10-22 and your invoices closed on the 20th of every month. We bill a month in areas meaning that in October we collected the R155 for the invoice date 2015-09-20 and in November we collected the last R155 for the invoice date 2015-10-20.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Your line was migrated to prepaid on 2015-10-22 and your invoices closed on the 20th of every month. We bill a month in areas meaning that in October we collected the R155 for the invoice date 2015-09-20 and in November we collected the last R155 for the invoice date 2015-10-20.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***