1 reviews | Active since Nov 2015
Cancellation of contract
I have been trying to cancel my data contract with MTN since June 2015 but I was unable to contact anyone to process the cancellation, I sent an email an received a response that it will be cancelled but when I eventually was able to reach that poor excuse for a call centre they told me it was not cancelled. I then requested the cancellation and they said it will be done by the end of September 2015 and I laid a complaint which till today has not been responded to. MTN is still deducting money from my account for no services rendered and this is regarded as *****ING!!!! MTN is the saddest excuse of a service provider and have no right to deduct any money from my account.<br> <br> As far as I am concerned my contract had to be cancelled in June 2015 and I want the money MTN stole from me for the past 5 months to be refunded or I will pursue legal action.
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account, specifically the history of you requesting a cancellation. We see that the first documented request was on the 24th of August 2015.
In order for us to justify why you need to be refunded, we need actual proof of you requesting a cancellation (Cancellation Request). This you can send to fax number *** attention Tim.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account, specifically the history of you requesting a cancellation. We see that the first documented request was on the 24th of August 2015.
In order for us to justify why you need to be refunded, we need actual proof of you requesting a cancellation (Cancellation Request). This you can send to fax number *** attention Tim.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***