1 reviews | Active since Jul 2011
CANCELLATION OF CONTRACT
I have tried to contact FNB a number of times to cancel my contracts with them. Each time I speak to a consultant who says he/she is going to put me through to the cancellations department but each time the call either get cut or I hold on forever until the call is eventually cut.<br> <br> This is very frustrating.<br> <br> I have a cellphone contract and a 3G on contract with them which I need to cancel as they were ****** over a year ago and I have been paying ever since. The contracts have expired and do not know if they were automatically renewed or I was put on a month to month contract.<br> <br> During this whole period I've not received a single call from MTN to at least enquire why I am paying for a service I am not using. I guess its just cash in the pocket for them so why would anyone care.<br> <br> Anyway I just need the contracts cancelled with immediate effect that's it!<br> <br> Calling them does not do the trick so I guess I will have to consider other means.<br> <br> THIS IS THE SECOND TIME I AM REPORTING ON THIS VIA HELLOPETER. I''VE NOT BEEN CONTACTED BY MTN AT ALL. WHAT'S NEW?
Thank you for raising your concern with MTN.
We do apologize for the delay in response and any inconvenience this entire experience may have caused; rest assured it was not our intention to dissatisfy you in any way.
Our records show that both your contract were cancelled and moved onto our prepaid platform.
Kind Regards,
Ebbedene
REQ:***
Thank you for raising your concern with MTN.
We do apologize for the delay in response and any inconvenience this entire experience may have caused; rest assured it was not our intention to dissatisfy you in any way.
Our records show that both your contract were cancelled and moved onto our prepaid platform.
Kind Regards,
Ebbedene
REQ:***
