1 reviews | Active since Feb 2015
cancellation of contract.
I am trying to to switch to a pay as you go, i have about R1095 airtime and 280MB of data. I am in the process of porting to Vodacom. i cannot do it unless my contract is changed from contract to pay as you go. i have had a long battle to renew my contract without any joy and that is my main reason for changing from MTN to Vodacom. <br> <br> i have various reference numbers with promises of being phoned back. so far, nobody has phone me in a week. Ref *** was the last one. to phone them involves holding on for nearly an hour at a time. i want MTN to change my contract to a pay-as-you-go, their delays have caused me to having to pay one additional month. This has been going on from the first week of January 2015.
We are truly sorry for any inconvenience caused. It was not our intention to have dissatisfied you in any way.
As per our conversation, we've now requested our Cancellations Department to migrate the number over to prepaid.
We will give you a call in the morning to find out what was the outcome at the Vodacom store.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused. It was not our intention to have dissatisfied you in any way.
As per our conversation, we've now requested our Cancellations Department to migrate the number over to prepaid.
We will give you a call in the morning to find out what was the outcome at the Vodacom store.
Regards
Tim
MTN Complaints Management Team: REQ:***
