JB
Janice B
1 reviews | Active since Mar 2009
30 Mar 2015, 12:32
Cancellation of Contract
The contract was supposed to be cancelled as of the 22 March 2014 as per the notice I gave on the 31 January 2015 Ref number: ***.<br> <br> I notice that the contract is still active.<br> <br> I just called now to ensure that the contract will be cancelled however the R100 worth of airtime was credited to the account which I haven't used.<br> <br> The reference number for that call: ***<br> <br> I will not use the airtime as I refuse to pay another month for the contract.<br> <br> After struggling to have it activated I need to struggle to now have it deactivated.<br> <br> Cancel this contract! And do not debit my account for this contract in April.<br>
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MTN South Africa's replyOfficial
09 Apr 2015, 11:47Hello Janicevbo,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that a future cancellation date has been set for the number ending in 659 to be cancelled on the 27 April 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that a future cancellation date has been set for the number ending in 659 to be cancelled on the 27 April 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply09 Apr 2015, 11:47
Official
Hello Janicevbo,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that a future cancellation date has been set for the number ending in 659 to be cancelled on the 27 April 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that a future cancellation date has been set for the number ending in 659 to be cancelled on the 27 April 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***