RG
Rosanne G
1 reviews | Active since Jun 2019
24 Jun 2019, 06:51
Cancellation of contract
I cannot access my billing profile because despite requesting an OTP several times, nothing is sent. I have cancelled my MTN contract in the month of May, and now received an email notification of my MTN statement due on 02 July 2019, but cannot access this to check why MTN appears to still be billing me after cancellation of a contract.
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MTN South Africa's replyOfficial
25 Jun 2019, 09:06Good Day Rosanne
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly be advised that the contract was cancelled and no further charges incurred.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly be advised that the contract was cancelled and no further charges incurred.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
MTN South Africa's reply25 Jun 2019, 09:06
Official
Good Day Rosanne
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly be advised that the contract was cancelled and no further charges incurred.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly be advised that the contract was cancelled and no further charges incurred.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team