AB
Anthony B
1 reviews | Active since Mar 2015
27 Mar 2015, 17:02
cancellation of contract
I wish to cancel a contract. Branch told me to contact the call centre. Call centre tells me to go to a branch. Branch again says call centre has to assist. Try calling the call centre and the call gets ended after making selection to speak to a consultant. I wish to have this contract cancelled immediately and would appreciate assistance in this regard. This is ongoing since December 2014.
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Replies (1)
MTN South Africa's replyOfficial
08 Apr 2015, 10:33Hello Joycelyn,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we will accept this as your cancellation request, therefore your contract will be cancelled on the 27 April 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we will accept this as your cancellation request, therefore your contract will be cancelled on the 27 April 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply08 Apr 2015, 10:33
Official
Hello Joycelyn,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we will accept this as your cancellation request, therefore your contract will be cancelled on the 27 April 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we will accept this as your cancellation request, therefore your contract will be cancelled on the 27 April 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***