CANCELLATION OF CONTRACT

Since May 207 I have been dialling 808 and 809 i an attempt to cancel a contract with MTN. The items on this contract were used by my husband who had recently passed away. The voice at the end of the telephone consistently advised that they would email cancellation forms through to the emsil address on file. I checked and they had my correct email address on file but to date I haven't received any forms. I then started to visit MTN stores and send emails to the customercare. This also proved unseccessful as accounts cannot be closed in stores and emails are not actioned. In desparartion I placed a stop payment against the debit to my account. I thought that somwone would contact me to request payment and then I could at least discuss my options to cancel.

This action didn't get me a phone call nor an email, just handed over for collection after 3 momths. However, the collections ciompnay didn;t have any difficulty in contacting me via the details given to them by MTN. I paid the arrears and requested the contract be cancelled and the account closed yet again. I am now emailing MTN every day requesting closure of the account and they have again attempted to bill me for January, and advised in the email reply that I should call 808 and 809. I responded by requesting that they act on my email and not push me from pillar to post. I have yesterday received an email advising they have switched one of my cell numbers under that account number to another option. I did not request this. I have requested closure of the account and complete cancellation of the now expired contracts.

Is there any way on this earth that I can get someone to act correctly on my email,s as dialling 808 and 809 are no longer an option. Emails sent to customercare should be actioned in accordance with the client's requests.