Cancellation of contract

Good day,

I called the call centre in November and spoke to Sammy (ref ********** 27). I asked when I can cancel the contract and she said I can cancel on the 12th of December as my contract expires the 11th. When I called the retentions department this morning though I dealt with Themba, who advised me that I can only cancel this contract tomorrow the 13th. He said, that I was advised incorrectly by Sammy.

When I asked how this becomes my problem and if he needs the reference number of my telephonic call with Sammy, he said, he does not need it and I must call Sammy to ask her, why she has given me the wrong information. His attitude is rather pecu**** for someone in his position. He is actually plain rude and common and I will not be spoken to in such a disrespectful manner.

One thing I'm really happy about, is leaving this horrible network. I have already proceeded to migrate both my two prepaid lines as well, because quite frankly, I feel like I finally have my freedom back.

Please pass on one message to Themba for me. If he ever wishes to progress in life, he needs to have a career change, or accept the type of work that he does and try and excel in it, rather than taking his frustrations out on his 'almost' ex clients!

Regards