AC
Anita C
1 reviews | Active since Nov 2017
02 Nov 2017, 14:01
Cancellation of contract
I received a quote for early termination of a contract, made the payment, sent it via my banking app to MTN on 28.10. I followed up on 31.10. After holding a whopping 40 minutes for Retentions I am told it is not on record. i sent it again, this time directly to a consultant's email addess. No reply. Sent an email again on 01.11 to follow up - NO REPLY. Phoned again today - After holding 17 minutes the call is dropped.... Every time I have to go through the same experience of speaking to a call centre person, varify the number involved, varify MTN pin number, etc, etc, etc. And still no answer.
This is exactly why 3 of my 5 contracts are already leaving MTN.
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Anita C's updateReviewer Update
02 Nov 2017, 17:48Thank you Alice for the calls.
I will be going to the Nonesi Branch about my insurance matter as that is where I upgraded my contract. I asked for insurance on my phone, that I can assuremember you, because these glass screened smart phones should never be without insurance..... I know that is going to cause another fight because the ladies at this store have proven themselves to be unknowledgable and in competent. I want to see what was scanned to your cloud.
Thank you for assisting me today.
AC
Anita C's update02 Nov 2017, 17:48
Reviewer Update
Thank you Alice for the calls.
I will be going to the Nonesi Branch about my insurance matter as that is where I upgraded my contract. I asked for insurance on my phone, that I can assuremember you, because these glass screened smart phones should never be without insurance..... I know that is going to cause another fight because the ladies at this store have proven themselves to be unknowledgable and in competent. I want to see what was scanned to your cloud.
Thank you for assisting me today.